The acquisition of complex services and the selection of technology providers should take into account the ability of the suppliers to be a trusted partner in a period of rapid changes – Corina Truică, Chief Operating Officer at CEMS EPC SA
At the first Energy Breakfast Club meeting from this year, held on January 25th at the Cesianu Racoviţă Palace in Bucharest, Corina Truică referred to the maintenance services, presented as one of the important pillars in an organization, in order to ensure an operational system and for optimizing the asset lifecycle. “The maintenance services involve a lengthy interaction with the beneficiary and practically the compatibility of the management systems between the two companies,” said Corina Truică.
In essence, we, at CEMS Group, are electricians, but during the last 14 years the expectations from this field have changed very much, so we have specialized on new skills to cover even better the electrical installations niche, Corina Truică
In her view, service providers have a key role in ensuring the transition to the Industry 4.0, mainly by testing new innovative solutions and assisting the interested companies to assess their opportunities and to manage risks. The Industry 4.0 is a concept that summarizes the most important trends of the moment, among these: the interaction between the informatic and physical systems, the Internet of Things (IoT), Big Data, cloud computing, robotics and artificial intelligence. “The existing physical structure is duplicated by the cyber-environment,” said Corina Truică. “Basically, the machines are able to communicate and exchange data with each other, to make decisions and to enable decision making based on automatically processed data. Mainly the redundant activities or the ones that are easy to anticipate are replaced with an infrastructure based on artificial intelligence, and this greatly reduces the risk of human error.”
In this type of economy, the main expectations of the industrial companies turn to the technology providers: contractors of electrical installations and automatizations (such as CEMS), providers of IT infrastructure, component manufacturers (for example, sensors), system integrators, software solutions providers. The complex service providers are the best at meeting the challenges identified by companies such as lack of qualified human resources, financing sources and developing solutions – but also to prevent the major new emerging risks – those related to security and understanding the concept.
Petrotel LUKOIL is one of the main partners of CEMS EPC SA, and this collaboration works very well “because they have rigorous and very clear procurement procedures,” said Corina Truică. The priorities of Petrotel LUKOIL in the assessment of services are, in this order: the safety of people and environment, reliability, energy efficiency, advanced technologies, economic competitiveness. “From our side, we appreciate the clarity in formulating the requirements, as well as the special appetite for new technologies and progress,” said Corina Truică.
Services purchasing versus goods purchasing
Corina Truică was referring to the specific of the procurement of complex services, opposed to the purchase of products. Increasingly more, the share of services in the total of the purchases tends to increase, and “the personnel from the procurement departments is usually not specialized in the procurement of services, and they tend to follow the same procedures as in the procurement of goods”. The staff who directly benefits from the services should be trained in terms of defining the needs, the expectations and the assessment of the service providers. For an efficient process of performing the procurement of complex services there are several critical steps: [read the whore article here]